CRM

What is a CRM system - customer relationship management?

Strategy for managing a company’s interactions with customers, clients and sales prospects. -- Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. -- -- It helps a business deal with their customers in several ways using software, and usually Internet capabilities -- -- In the case study CRM ( Customer Relationship Management ), is used in line 105 by solutions for data management issues. //Also, details of customers who purchase tickets need to be accessed and used to send them specific information on special deals and newsletters, using a customer relationship management (CRM) system. --//
 * CRM** : -- Customer Relationship Management --

//(Line 105 to 107 in the case study)//

//A Customer Management Relationship system helps companies improve its relationship with the customer. The customer is at the heart of the business and without them the business would fall. Thus, it is important to keep a high reputation and continually improve the relationship with the customer.//

//A CRM system is chosen to improve the business on the following few points://


 * Quality and efficiency
 * Decrease in overall costs
 * Decision support
 * Enterprise ability
 * Customer Attentions
 * Increase profitability.

Examples of successful CRMs:
 * Microsoft Dynamics.
 * CiviCRM. - Free.
 * Cloud Force.